Client Terms & Conditions

Your service rate will be communicated to you following your complimentary bid. By moving forward with the service, you are agreeing to the terms & conditions outlined in this document.

Payment is due at the time of service. Accepted forms of payment include check or cash.

Cancellation Policy

3 Partners in Grime endeavors to make your cleaning service as simple and intuitive as possible. As such, once you are scheduled, we hold your date and time at your desired frequency and ask that you do the same for us. We kindly ask for the most notice you can provide once you know you will not be able to keep your appointment time. We are happy to accommodate you with a rescheduled appointment within the week (subject to availability). If your cancellation cannot be reasonably rescheduled, payment must be received in order to continue reserving your date and time. If 3 Partners in Grime needs to cancel for any reason and cannot reschedule with you within the week, you will not be charged.

If someone in your household is ill, please give us ample notice so that we can make any necessary schedule changes to accommodate. We will do the same on our end. Our utmost priority is the health and safety of both our clients and Cleaning Technicians.

Access to Service Location

Access to your service location must be given to our Cleaning Technicians within 15 minutes of your scheduled time of service. After 15 minutes has passed, our Cleaning Technicians will depart the premises and your service will be considered a cancellation subject to cancellation policy.

Service Time

While we do our best to always be on time, we do ask that our clients be reasonably flexible. Please allow a 30 minute window both before and after your service time for our Cleaning Technicians to arrive. We will always notify you if your Cleaning Technician(s) will be arriving outside of that window of time. 

Supplies

Our Cleaning Technicians will utilize your personal cleaning products and equipment to perform their duties. All equipment must be in proper working order. Common supplies we typically suggest having on hand include:

• Vacuum

• Step Ladder Under 6 Feet Tall 

• Swiffer Extension Dusting Wand with Replacement Pads

• Multi-Purpose Cleaner (Pine-Sol, Fabulouso, etc.)

• Vinegar

• Rubbing Alcohol & Hydrogen Peroxide

• Soft Scrub

• Empty Spray Bottles

• 10-20 Cleaning Towels (preferably thin cotton washcloths)

• Dust Mop (if you have wood or tile floors)

• Spin Mop, Bona Stick Mop, or Libman Wonder Mop

• Toilet Scrubber

• Dusting Spray (we recommend Endust)

• Magic Erasers

Additionally, your service location must have running water, power, and weather-appropriate A/C & heating systems. 

Cleaning Technicians

We will always try to send the same Cleaning Technicians to your service location. If we have to send a different team member, we will always let you know in advance who will be providing service.

Exceptional Service

If you choose to tip your Technician(s), please clearly indicate to the Cleaning Technician or General Manager that it is a tip and let them know who it is intended for. We ask that all tips be separate from service payment.

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